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Step-by-Step Guide to Forward Calls on Your Avaya Phone

How do you forward calls on an Avaya phone? This is a common question among users who need to manage their calls efficiently, especially when they are away from their desks or need to handle multiple tasks simultaneously. Forwarding calls on an Avaya phone is a straightforward process that can be done in a few simple steps. In this article, we will guide you through the process of forwarding calls on an Avaya phone, ensuring that you can stay connected and productive at all times.

The Avaya phone system is widely used in businesses for its advanced features and user-friendly interface. One of these features is the ability to forward calls to another number when you are unavailable to take them. This can be useful in scenarios such as being in a meeting, on a break, or simply when you want to ensure that no important calls go unanswered.

To forward calls on an Avaya phone, follow these steps:

1. Access the Call Forwarding Feature:
– Lift the receiver of your Avaya phone and listen for the dial tone.
– Press the “” key on your phone to access the feature menu.

2. Select Call Forwarding:
– Use the navigation keys (usually the up and down arrows) to scroll through the menu options.
– Select the “Call Forwarding” option by pressing the corresponding key.

3. Choose the Forwarding Option:
– You will have two options: Forward All Calls or Forward When Unanswered.
– Press the key for the option you want to select.

4. Enter the Forwarding Number:
– Once you have selected the forwarding option, you will be prompted to enter the number to which you want to forward your calls.
– Use the keypad to enter the desired number, including the area code if necessary.

5. Save the Forwarding Setting:
– After entering the forwarding number, press the “Send” or “OK” key to save the setting.
– Your Avaya phone will now forward calls to the specified number according to the option you chose.

6. Disable Call Forwarding When Needed:
– When you are ready to stop forwarding calls, simply repeat the process and select the option to disable call forwarding.

It is important to note that call forwarding is a useful feature, but it should be used responsibly. Make sure to inform your colleagues or clients when you are forwarding calls, as this can help avoid any confusion or missed opportunities.

In conclusion, forwarding calls on an Avaya phone is a simple and efficient way to manage your communication when you are unable to answer calls directly. By following the steps outlined in this article, you can ensure that your calls are forwarded to the right number at the right time, helping you maintain a professional image and stay connected with your contacts.

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