Is BDO Customer Service Free Call?
In today’s fast-paced business world, customer service plays a crucial role in maintaining customer satisfaction and loyalty. One of the most common concerns among customers is whether the customer service provided by their chosen financial institution is free of charge. This article aims to address this question specifically for BDO, one of the leading financial institutions in the Philippines. Is BDO customer service free call? Let’s find out.
BDO, or Bank of the Philippine Islands, is known for its extensive network of branches and ATMs, as well as its wide range of financial products and services. As a customer-centric institution, BDO understands the importance of providing excellent customer service to its clients. In this regard, BDO offers a dedicated customer service hotline to assist its customers with any inquiries or concerns they may have.
Now, coming back to the question, “Is BDO customer service free call?” The answer is both yes and no. BDO’s customer service hotline is toll-free for calls made within the Philippines. This means that customers can call the hotline without incurring any charges on their phone bills. However, for international calls, customers will be responsible for the call costs, as these are not covered by BDO.
It is important to note that BDO’s customer service is available 24/7, allowing customers to reach out to the hotline at any time of the day or night. The customer service representatives are well-trained and equipped to handle a wide range of inquiries, from account-related issues to general banking inquiries.
In addition to the toll-free hotline, BDO also offers various other channels for customer service, such as email, live chat, and social media platforms. These channels are also accessible to customers without any additional charges, except for the cost of internet or mobile data usage.
To sum up, BDO customer service is free call within the Philippines, but customers will be responsible for the call costs for international calls. This policy reflects BDO’s commitment to providing excellent customer service while ensuring that its customers are not burdened with excessive charges. As a customer, it is always advisable to check the specific terms and conditions of the customer service policy, as these may be subject to change without prior notice.
